Frequently Asked Questions
If for any reason you were not happy with the boots you are welcome to return any unworn items for a full refund (excluding shipping) but please do this within 14 days of your purchase. Before returning any goods email me for instruction in regard to shipping and documentation. Made-to-Order boots cannot be returned or exchanged.
We offer a Made-to-Order service as distinct from Made-to-Measure. This usually involves the interchanging of Toe Shapes, Heel Shapes, Soles or Leather Type. Some styles of boots are also available in different widths which are only Made-to-Order. Made-to-Order boots take 4-12 weeks to obtain depending on the style. The way we work for Made-to-Order boots is that we charge 50% at the time of receiving the order and the balance when we ship. Made-to-Order boots cannot be cancelled, returned or exchanged. Please email your Made-to-Order enquiries to barry@bootsonline.com.au
We have a secure site and your Credit Card information is as safe as the technology allows. If this is a concern just check the button on our Order Page and I will phone you to obtain your Credit card information. Because we use "frames" you may not see the normal Padlock icon.
|
Value of Order AUS$ |
Cost of Shipping |
| up to $150 | $30 |
| $151 to $400 | $50 |
| $401 to $600 | $75 |
| $601 to $800 | $100 |
| $801 to $1000 | $125 |
Shipping is FREE within Australia for orders over AUS$150 and usually
takes 1-2 days with Australian Air Express. Shipping for orders under $150
is $10.
International Shipping usually takes 3-6 days. We deliver internationally with
ECI (Express Courier International) and we will always email you with complete
shipping details so you can track your shipment on the Internet. International
Shipping costs AUS$50 (approx US$35)for a pair of boots. We ship to the UK by
Airmail in order to keep costs down. This usually takes 7-14 days. Because
Hats are both bulky and light we ship them by AIRMAIL to avoid the very high
Courier charges based on volumetric size.
If we are out of stock or unable to ship within 3 days for any reason at all we will email you and advise you what the delay is likely to be.
In what currency do you charge my Credit Card ?
We charge your Credit Card in AUS$'s and your Credit Card
Company does the conversion to your own currency on the day they process the transaction.
To get the daily exchange rate for your country click the following
link. Daily Exchange Rate
I recommend that you read our customer comments page.
Email anyone you choose and ask them. Our online business has been operating for 4 years
and over 30% of our customers have bought more than once. Our retail store has been
established for 28 years.
Email me with your phone # if you would like to discuss your potential order. I am
happy to call you anywhere in the world. Please include both a work and home phone #
as we live in different time zones. To send an email click here.
Any additional charges such as import duties or taxes imposed by the importing country are the responsibility of the purchaser.
Contact your local Customs Department for this information. All orders are clearly marked Personal Purchase Not For Resale.
What are your contact details ?
Barry Michaels
Boots Online - The Stitching Horse Bootery
Shop TG/6, COMO Centre,
299 Toorak Rd
South Yarra VIC 3141
AUSTRALIA
barry@bootsonline.com
Ph 03-9827-1904 Fax 03-9826-9205
International Ph +61-3-9827-1904 Fax +61-3-9826-9205
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